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How roya188 protects your account and payment information

When you open an account with us, your personal details — from your DANA, OVO, GoPay or QRIS transactions to your login credentials — are encrypted and stored…

Encrypted account storageDANA, OVO, GoPay, QRIS protectedTransparent data handling
roya188 How roya188 protects your account and payment information
REACH OUR TEAM

How to contact us about your privacy

Your privacy questions deserve a direct answer. Our support team handles data requests, account access inquiries and privacy concerns through multiple channels, available during local business…

Email Support Send your privacy inquiry to our data team at [email protected].
Live Chat Open the chat window in your account lobby to speak with a privacy specialist.
Phone Support Call our privacy hotline during business hours to request your complete data file, ask…
DATA SAFEGUARDS

How we secure and manage your information

Security is not optional — every piece of your account information is protected by encryption, access controls and regular audits.

Encryption & Access

All personal data and payment details are encrypted at rest and in transit. Only authorised compliance and support staff can access your account records, and all access is logged and reviewed.

Withdrawal Verification

Before your DANA, OVO, GoPay or QRIS refund is processed, we verify your identity through your registered email and phone number to prevent unauthorised withdrawals.

Cookie Transparency

We use session cookies to keep you logged in securely and analytics cookies to see which games and payment methods are most used. You can control cookie settings in your browser.

Data Retention

Account records are kept active during your membership. After you close your account, we retain minimal data for compliance and dispute resolution for up to two years, then delete it.

Your Data Rights

You can request a complete copy of your account data, ask us to correct errors, or request deletion where local law permits. Email [email protected] with your account number to start the process.

Breach Reporting

If we discover unauthorised access to your account, we notify you immediately via email and phone, freeze suspicious activity, and guide you through recovery steps.

Frequently asked questions about privacy on roya188

We collect your full name, email address, phone number, date of birth, and residential address during sign-up. When you make a deposit or withdrawal, we also collect payment details linked to DANA, OVO, GoPay or QRIS. Your IP address and device information are logged automatically for security purposes.

Yes. Email [email protected] with your account number, and we will prepare a complete data export containing your registration details, transaction history, login records and any support correspondence. We deliver this within five business days.

Your active account data is retained while you are a member. After closure, we keep a minimal record for compliance and fraud prevention for up to two years, then securely delete it. Payment processor records may be retained longer where law requires.

Your data is not sold. We share limited information with payment processors like DANA, OVO, GoPay and QRIS only to process your transactions, and with compliance partners only to verify your identity and prevent fraud where local law permits.

Cookies are small files your browser stores to remember you. We use session cookies to keep you safely logged in, and analytics cookies to understand which games and payment methods are popular. You can disable cookies in your browser settings.

Contact support immediately via live chat or email [email protected]. We will freeze your account, verify your identity through your registered phone and email, lock any pending withdrawals, and help you reset your password and secure your account.

You can close your account anytime from your account settings. Account closure is immediate, but we retain the minimum data needed for compliance for up to two years after closure. You cannot request complete data deletion where local law requires retention for fraud prevention.